We understand that finding the right teacher can take time, and we want to make the process risk-free for you. That’s why Muzeg™ offers a 100% Money-Back Guarantee on your first trial lesson—so you can try lessons with confidence.
How It Works
If your trial lesson doesn’t meet expectations, you can request a full refund under the following conditions:
- The teacher did not show up.
- The teacher did not meet your expectations for the class.
- You purchased and paid for the trial lesson (lessons bought using vouchers are not eligible).
How to Request a Refund
To claim your money-back guarantee, submit a refund request within 48 hours after your trial lesson ends. You’ll need to provide:
- Lesson ID
- Reason for your refund request
Once submitted, our customer success team will review your request and process your refund if eligible.
Important Notes:
- Refund requests must be submitted within 48 hours of the trial lesson ending.
- The guarantee does not apply to any violations of Muzeg™’s Terms of Service.
We stand by our service if you are unsatisfied, we’ll give you your money back, no questions asked!
FAQs for Teachers
If a student is unsatisfied with your trial lesson, they can request a refund, which may impact your ratings. Ensure you deliver a great first impression!
2. What should I do if a student requests a refund?
The Muzeg™ team will handle refund requests, but you may receive feedback to help improve future lessons.
3. Can a refund be requested for any reason?
Only valid reasons (no-show, unmet expectations) within 48 hours qualify—abuse of the policy is prevented.
4. Will I still get paid if a refund is issued?
No, if a refund is granted, the payment will be reversed, and the lesson won’t count toward your earnings.
5. How can I avoid refund requests?
Be punctual, communicate clearly, and ensure your trial lesson meets the student’s needs to minimize dissatisfaction.