Are you asking yourself why your lesson request hasn’t been accepted on Muzeg yet? Let's explain the reasons and what to do in such a case.

When you send a lesson request on Muzeg, teachers have up to 48 hours to respond. If your lesson starts soon, the teacher must respond before the lesson time. Your lesson is only confirmed once the teacher accepts your request.

If you do not wish to receive a reply, you may look for a teacher with the "Auto-accept" filter. This filter lets you book a teacher immediately without any initial replies.

If the teacher denies the lesson request, the credits will be refunded to your Muzeg wallet. Please note that once you purchase Muzeg credits, they cannot be refunded in cash.

It could be infuriating waiting for a lesson request to be accepted, but now, at least, you know how the process works. Apply "Auto-accept" filters to increase speed with bookings, and remember: declined requests mean credits are returned to your wallet. Happy learning on Muzeg!