Possible Causes of Connection Issues:

• Device specifications
• Operating system compatibility
• Internet environment and strength

Quick Troubleshooting Tips

1. Close Other Applications: Ensure all applications that use audio or video (e.g., Skype, Zoom) are completely closed before entering Muzeg Classroom.
2. Check Browser Permissions: Verify that your browser has granted Muzeg permissions to access your camera and microphone. Update to the latest browser version for optimal compatibility.
3. Ensure Device Power: Make sure your computer or device is fully charged or plugged into a charger to avoid interruptions during your session.
4. Switch Browsers: If you encounter issues with one browser (e.g., Google Chrome), try accessing Muzeg Classroom using an alternative browser like Microsoft Edge or vice versa.
5. Restart Your Device: Restart your computer or device to refresh system settings and potentially resolve connectivity issues.
6. Try Another Device: If possible, switch to another computer or device to see if the issue persists, ensuring compatibility and better connectivity.
7. Disable Security Software: Temporarily disable any Windows Firewall, Windows Defender, or antivirus programs as they may block access to Muzeg Classroom.

Other Issues Encountered Using Muzeg Classroom

No Video or Microphone Source:

• Ensure that your browser has granted Muzeg permission to use your camera and microphone. Adjust these settings in your browser's preferences.
• Verify if other video software (e.g., Skype, Zoom) is running simultaneously, as they may interfere with Muzeg's access to your video and audio devices.
• If you're using an external camera or microphone, confirm that the correct input source is selected in your device settings.

Inability to See Each Other in the Classroom:

• Note that Muzeg Classroom sessions are only accessible during scheduled lesson times. If issues persist during the lesson, exit the browser and log back into Muzeg to attempt reconnection.
• Ensure that both parties have stable internet connections and that all prerequisites (such as browser permissions and device compatibility) are met before reattempting the session.

Changing Communication Tools:

• Once a lesson or package is booked with a specific communication tool, it cannot be changed. To use Muzeg Classroom instead, you'll need to book a new lesson or package and select Muzeg Classroom as the preferred communication tool during the booking process.
• If you're unsure about the booking procedure, request your instructor to send you a new lesson invitation through Muzeg Classroom.

Tips for Troubleshooting Connection Issues on Muzeg

Your Devices

• Check Power: Ensure your device is fully charged or connected to a charger.
• Restart or Switch Devices: Restart your device or switch to another device.
• Update OS: Keep your computer's operating system updated to the latest version.

Programs and Applications

• Close Background Apps: Ensure all other background apps and programs that use audio or video (such as Skype, iTunes, VLC media player, etc.) are closed.
• Switch or Update Browser: Ensure your Chrome or Firefox browsers are up-to-date. You can check and update them through this link.
• Lower Call Quality: Reduce the quality of the call by clicking the quality settings button in the header.
• Disable Security Programs: Temporarily disable Windows Firewall, Windows Defender, or other antivirus programs.
• Switch Networks: Try connecting to another Wi-Fi network if possible.

Muzeg Classroom

• Re-enter Muzeg Classroom: Leave the Muzeg Classroom and then re-enter it.
• Check Browser Permissions: If you’re using Chrome, go to chrome://settings/content/camera and chrome://settings/content/microphone to ensure Muzeg Classroom isn’t listed as blocked.

How to Take a Screenshot

Windows:

1. Press the "PrtSc” key.
2. Paste the screenshot into a document.
3. Right-click the screenshot and select "Save as Picture.”

Mac:

1. Press "Cmd+shift+3” for a full-screen screenshot, or "Cmd+shift+4” to select a specific area.
2. The screenshot will automatically appear on your desktop.