Requirements for Bank Transfer via Stripe

Stripe Account: Ensure you have a valid Stripe account to receive funds. If Stripe is unavailable in your country, consider a different payment provider or contact Muzeg support for assistance.

How to Connect a Stripe Account

Go to Withdrawal Settings:

1. Access your withdrawal settings on Muzeg.

Connect Stripe Account:

1. If you already have a Stripe account, click "Connect".
2. Follow the instructions on the Stripe website to connect your account. Once connected, Muzeg can send your payment.

Create a Stripe Account:

1. If you do not have a Stripe account, click "Create an Account".
2. Enter your bank information. Stripe will use this information to process your withdrawal request.
3. You may need to provide additional documents, such as a copy of your ID or a bank statement.
4. New applications can take several business days to review. After approval, you will receive an email confirmation.

Withdrawal Process and Timelines

Request Collection Schedule:

• Requests are collected twice a month: on the 15th and the last day (30th/31st) of each month.
• Payments will be sent out within the following 10 days. Requests submitted before the 15th will be processed by the 26th, and requests submitted at the end of the month will be processed by the 10th of the following month.

Steps to Submit a Withdrawal Request:

1. Go to My Wallet:
   •    Navigate to the My Wallet section on Muzeg.
2. Click Withdraw:
   •    Click "Withdraw" next to My Balance.
3. Select "Bank Transfer (by Stripe)":
   •    If you don’t see this option, choose "+ use another withdrawal method" and create or connect your Stripe account.
4. Review the details and enter your password to confirm your request.

Fees for Bank Transfer via Stripe

USD Transfers to the USA:

• Fee: $1.5 USD flat fee.
• Example: For a $100 USD withdrawal, the teacher receives $98.50 after the Stripe fee.

Local Bank Transfers:

• Fee: $3 USD flat fee + approximately 2% currency exchange fee.
• Example: For a $100 USD withdrawal to a Japanese bank account, the teacher receives approximately $95.06 after fees.

SWIFT (Wire) Bank Transfers:

• Fee: $15 USD flat fee. Additional intermediary bank fees or loading fees may apply.
• Example: For a $100 USD withdrawal to a country where local currency transfer is not available, the teacher receives $85 USD after fees.

Additional Information

Stripe Support: For questions about your Stripe account, visit Stripe FAQs and Support or contact Stripe customer service.

Updating Stripe Information: Update your Stripe information directly on the Stripe website.