All Muzeg™ educators must uphold the highest standards of professionalism, safety, and respect. By teaching on Muzeg™, you agree to the policies below.

1) Keep all communication and payments on Muzeg™

• Do not share private contact details (email, phone, social media, websites, messaging IDs) or solicit/offboard students.
• Use Muzeg™ messaging, booking, and wallet features for all lesson-related communication and transactions.

2) Respect, inclusion, and cultural sensitivity

• Treat every student with dignity regardless of race, nationality, ethnicity, age, religion, disability, sexual orientation, gender, or other identity.
• Avoid assumptions, stereotypes, or discriminatory remarks. Keep discussions civil and learning-focused.
• Steer clear of sensitive personal topics (e.g., politics, religion, marital status) unless a clear, student-led and pedagogically relevant context exists.

3) Privacy and safety

• Obtain explicit consent before recording audio or video of any lesson. Respect applicable laws and student/parent preferences.
• Do not share students’ personal information or content outside Muzeg™ without written permission.

4) Professionalism and responsiveness

• Respond to new messages and lesson requests within 24 hours (48 hours at most).
• Keep your profile accurate and current. Maintain your calendar to minimize declined, rescheduled, or canceled lessons.
• Be prepared, courteous, and constructive in all interactions. Offer clear guidance and feedback.

5) Punctuality and lesson time

• Arrive on time and teach for the full scheduled duration.
• If a student is late, remain available for the scheduled window. Extending beyond the booking time is at your discretion.

6) Professional learning environment

• Teach from a quiet, well-lit space with reliable internet and appropriate equipment.
• Use language and materials suitable for the student’s age and level.

Prohibited conduct (may result in account action)

• Taking students or payments off the platform; sharing private contact details or external payment instructions.
• Promoting competing services to Muzeg™ students.
• Harassment, hate speech, threats, or defamatory content.
• Spam, scams, phishing, or collecting personal data without consent.
• Providing false/misleading credentials or arranging fake/self lessons.
• Recording, reposting, or distributing lesson content without required consent.

Enforcement

Violations may lead to warnings, content removal, feature limits, suspension, or permanent account removal, at Muzeg™’s discretion.

Report an issue

If you experience or witness misconduct, please contact hello@muzeg.com.