Muzeg™’s online music lesson policy helps teachers and students manage lessons, cancellations, and rescheduling for a smooth experience.

Policy Overview

Muzeg™ offers 1-on-1 video lessons with tailored instruction through our platform. Please follow the guidelines below to ensure consistent, high-quality sessions.

Before the Lesson

• Use a stable internet connection and have your instrument ready.
• For clearer sound, use a built-in or external USB microphone and, if possible, headphones.
• Confirm date/time and any materials via Muzeg™ messages to avoid miscommunication.

During the Lesson

• Join on time through Muzeg™ and run a quick audio/video check with the student.
• Start promptly at the scheduled time and keep the lesson focused and level-appropriate.
• Give a friendly time check near the end so you can finish on schedule.

After the Lesson

• Share brief feedback and next-step practice suggestions via Muzeg™ messages.
• Note progress and plan the next session to maintain continuity.

Cancellation & Rescheduling Policy

Once a lesson is confirmed, it’s a commitment between you and the student. Changes should be rare and communicated via Muzeg™ messages.

More than 24 hours before the lesson

• Rescheduling or canceling is allowed if both parties agree.

Within 24 hours of the start time

• Rescheduling or canceling isn’t permitted. If an issue arises, email hello@muzeg.com with the booking ID and details.

Emergency situations

• If an emergency causes multiple cancellations or a critical last-minute issue, contact hello@muzeg.com. We’ll review on a case-by-case basis.

Punctuality & Lesson Management

Late students

If a student is late, remain available for the full booked duration. Extending past the end time is at the teacher’s discretion.

Uncompleted lessons

If a lesson can’t be completed (e.g., technical problems), document the issue and contact hello@muzeg.com if mediation is needed.

No-shows

If a student doesn’t attend without notice, teachers are entitled to full payment. At your discretion, you may offer a one-time reschedule for genuine emergencies.

Additional Tips

• Teach from a quiet, well-lit space with a simple background.
• Share sheets, links, or brief practice notes via Muzeg™ messages.
• Keep all communication and payments on Muzeg™.

Questions? Email hello@muzeg.com.